Privacy Policy

Effective Date: 18th February 2025
Last Updated: 4th February 2025

1. Introduction

Remote I.T. Rescue ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website www.remoteitrescue.com("Website") or use our services.

By using our Website and services, you agree to the terms outlined in this Privacy Policy.

2. Who We Are

• Company Name: Remote I.T. Rescue Ltd
• Registered Office: 31 Dashwood Avenue, HP12 3DZ
• Website: www.remoteitrescue.com
• Email: info@remoteitrescue.com
• Phone: 01494 370402

3. Data We Collect

We may collect and process the following information:

A. Information You Provide

• Name, email address, and phone number when you contact us.
• Business information when requesting IT consultancy.
• Payment details for invoicing (processed securely via third-party payment providers).
• Any  information you provide when using our support services.

B. Information Collected Automatically

• IP  address and device/browser information.
• Cookies and tracking data (see Section 6).

We only collect data necessary for delivering our services and improving user experience.

4. How We Use Your Data

We use your personal data to:

• Provide IT consultancy and support services.
• Respond to inquiries and manage customer relationships.
• Process payments and issue invoices.
• Improve website security and functionality.
• Comply with legal and regulatory requirements.

We do not sell or share your data with third parties for marketing purposes.

5. Legal Basis for Processing Data

We process your data under the following legal bases:

• Contractual Necessity: To fulfill our obligations in providing IT services.
• Legitimate Interest: To operate and improve our business.
• Legal Obligation: To comply with tax and regulatory requirements.
• Consent: When you opt-in to receive marketing communications.

6. Cookies & Tracking Technologies

We use cookies to enhance your experience and analyze website traffic. You can manage or disable cookies in your browser settings.

For more details, see our Cookie Policy.

7. How We Protect Your Data

We implement industry-standard security measures to protect your data, including:

• Encrypted storage and secure communication protocols.
• Restricted access to authorized personnel only.
• Regular security updates and audits.

Your data is retained only as long as necessary for legal and operational purposes.

8. Data Sharing & Third Parties

We may share your data with:

• Payment Processors (e.g., Stripe, PayPal) for secure transactions.
• Service Providers (e.g., hosting, email platforms) under strict      confidentiality agreements.
• Legal Authorities when required by law.

We do not share your data for third-party marketing.

9. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights:

• Right to Access: Request a copy of your data.
• Right to Rectification: Correct inaccurate information.
• Right to Erasure: Request deletion of your data (subject to legal obligations).
• Right to Restrict Processing: Control how we use your data.
• Right to Data Portability: Transfer your data to another provider.
• Right to Object: Opt-out of direct marketing communications.

To exercise these rights, contact us at info@remoteitrescue.com

10. Data Retention

We retain personal data only as long as necessary for business operations and legal compliance. When no longer required, data is securely deleted.

11. Third-Party Links

Our Website may contain links to external websites. We are not responsible for their privacy policies, and we encourage you to review them separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: info@remoteitrescue.com
Phone: 01494 370402
Website: www.remoteitrescue.com

This Privacy Policy ensures compliance with UK GDPR, Data Protection Act 2018, and other relevant regulations. If you require further clarification, please get in touch.