GDPR Compliance Notice

Effective Date: 18th February 2025
Last Updated: 4th February 2025

 At Remote I.T. Rescue, we are committed to protecting your personal data and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This notice outlines how we handle your data when you visit our website www.remoteitrescue.com and use our services.

Remote I.T. Rescue Ltd is a UK-based IT consultancy company providing IT solutions to businesses and individuals. We act as a Data Controller for the personal data collected through our website and services.

• Company Name: Remote I.T. Rescue Ltd
• Website: www.remoteitrescue.com
• Email: info@remoteitrescue.com
• Phone: 01494 370402

We collect only the necessary personal data required to provide our IT services, including:

• Contact Information: Name, email address, phone number.
• Billing & Payment Details: If you purchase a service.
• Technical Data: IP address, browser type, and cookies (see our Cookie Policy).
• Service-Related Information: Any data provided when requesting IT support.

We do not collect sensitive personal data unless explicitly required for service purposes.

We process personal data only for legitimate business purposes, including:

• Providing IT services and customer support.
• Responding to inquiries and managing customer relationships.
• Processing transactions and issuing invoices.
• Improving website functionality and security.
• Complying with legal and regulatory obligations.
• Marketing (only with explicit consent).

We do not sell or share your personal data with third parties for advertising purposes.

We process your data under the following legal bases:

• Contractual Obligation: To provide requested services.
• Legitimate Interest: To operate and improve our business.
• Legal Compliance: To meet tax and regulatory requirements.
• Consent: When you opt-in for marketing communications.

We implement strict security measures to protect your data:

• Encryption and secure servers to safeguard stored and transmitted data.
• Access control ensuring only authorized personnel can access sensitive information.
• Regular security audits and compliance reviews.

We retain personal data only as long as necessary for business and legal compliance. Once no longer needed, data is securely deleted.

Under UK GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data (subject to legal obligations).
• Right to Restrict Processing: Control how we use your data.
• Right to Data Portability: Transfer your data to another provider.
• Right to Object: Opt-out of certain data processing, including marketing.

To exercise your rights, contact us at info@remoteitrescue.com.

We may share your data with trusted third-party providers, such as:

• Payment Processors (e.g., Stripe, PayPal)
• Cloud Storage & Hosting Providers
• Regulatory Authorities (if legally required)

All third parties operate under strict data protection agreements.

Our website uses cookies for analytics and functionality. By continuing to use our site, you consent to our Cookie Policy.

You can manage cookies through your browser settings.

For any questions regarding GDPR compliance or to exercise your rights, contact us at:

• Email: info@remoteitrescue.com
• Phone: 01494 370402
• Website: www.remoteitrescue.com

If you believe we have not addressed your concerns, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

This GDPR Compliance Notice ensures that Remote I.T. Rescue adheres to all legal obligations regarding data protection. By using our website and services, you acknowledge and agree to this notice.